Warrantech Imparts Unique Service Network Updates

Warrantech is actually pretty pleased to announce we've made a variety of updates in our service network, starting with a fresh field service network management team. Efficient immediately, David Velasquez will provide improved partnering as well as immediate support as the West Regional Manager, in conjunction with Brian Schlepp, Central Regional Manager, in addition to Brian Weaver, East Regional Manager.

We're also serious about the particular enactment of applications from ServicePower, who can provide mobile workforce management tools to push productivity in addition to streamline exactly how Warrantech dispatches service centers along with schedules meetings with clients.

“One of the many features of ServicePower certainly is the openness it offers our customer service staff with our area, enabling all of us to provide real-time revisions for the status of fixes,” said Ricardo Pina, Warrantech Customer Service Manager. “I am confident that ServicePower will help reduce service turn-around times and minimize escalations and also problems.”

ServicePower, that goes live on August 10, allows people to select calendar times and dates, in addition to instantly dispatch service. This program will also report any time a service order has not been carried out within 3 days, after which a servicer will get a reminder along with the customer will be provided with an update in the process.

Additional help characteristics being carried out to present improved customer/servicer follow-up include:

• Application designed for direct deposit (ACH) for payment of repairs and replacement.

• Finished claims will likely be processed for payment within 7 working days.

• Warrantech will take care of trip/service calls for non-validated repairs (i.e., No Problem Found).

• Setup of the Parts Order guarantee: Parts Orders through Warrantech’s parts portal are assured for 3 months. Should the part breaks down within just 3 months, Warrantech will pay servicer for 2nd service call.

• The present market environment determines the opportunity to encourage elevated repair chances; we may, as needed, opt to make use of a non-OEM part(s) to accomplish the service event.

• Much better call center staffing as well as training in promoting a world-class experience.

• Impending implementation of the following ServicePower solutions: ServiceDispatch, ServiceStats and ServiceOutsourcing

Warrantech is obviously seeking methods to improve our business model to ensure that clients and service vendors are made a top priority and also granted preferential treatment. We've been confident that these kinds of brand-new positive alterations do just that as well as will certainly continue on to help develop better partnerships in addition to extended expansion.

Article Resource:-https://warrantech.wordpress.com/2016/08/10/warrantech-announces-new-service-network-updates/

Posted November 4, 2016 04:59

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