RSS Feed RSS Feed

Calendar November 18, 2015 06:09

Blogger Blogger

WCM Conference Keynotes

Sean Stapleton, president and CEO of Warrantech/AMT Warranty will be presenting at the 2015 Warranty Chain Management Conference on March 11 in Miami. The following is an excerpt fromWarranty Week in anticipation of the event. 

The technology is changing. The need for repairs is changing. Even the concept of ownership is changing. And the way people shop is changing. Two industry experts describe how they see these changes impacting warranty and service contracts.

At this year's Warranty Chain Management Conference, attendees are immediately going to be challenged to face the changes that new technology is forcing upon our industry.

It's going to be a bit upsetting, especially to those who like the status quo. Rather than hearing about the latest best practices in the break/fix business, and how everything is slowly going to get incrementally better, attendees are going to be told how driverless vehicles will challenge the whole idea of automobile ownership, and how comparison shopping apps that seek out the lowest prices have made it tough to earn a living in retail.

A pair of warranty industry experts will deliver a one-two punch of keynote presentations at the WCM Conference on March 11 in Miami, about the impact of disruptive technologies upon warranty. We spoke with both of them this week about their presentations.

John Estrada opens the morning session with a talk about how driverless transportation will change warranty and service contracts, followed by AMT Warranty's Sean Stapleton talking about how warranty and service contracts can help save retail from its downward spiral, by making value and customer relationships as important as low prices.

WCM's Morning Schedule

In the WCM program, Stapleton's 45-minute presentation is called "Combating the Retail Pandemic," a title he said he came up with a few months ago when the Ebola scare reached the United States. They're by no means the same thing, but in economic terms, the current state of the retail environment provokes a comparable level of fear for many veteran merchants whose iconic organizations are facing possible extinction.

"I certainly wanted to grab everyone's attention, but more importantly I felt that the title set the stage for a discussion about a very serious and widespread situation for retailers and manufacturers," he said. "A pandemic is a disease that has a disastrous impact felt both locally and globally." And he said that many colleagues and friends in the retail industry are dealing with a profound change in both customers and the marketplace where a low price seems to be the main determining factor for product purchases. So either they lose the sale, or they get the sale but lose money anyway.

In other words, the sales slump that's hurting many of them comes not just in terms of revenue but also in terms of profitability. "Margin erosion has impacted retailers in ways never seen before," he said. Price will always be a factor when a product is purchased, he added. This is nothing new – the modern difference is the ease by which customers can obtain pricing comparisons and make purchases through multiple sources.

The Great Recession

Stapleton said some people blame the current retail challenges on the lingering effects of the Great Recession – the decline of household income, aging baby boomers, rising unemployment, or falling home values. Others say it's the lack of innovation, or the lack of exciting new "must-have" products.

"The reality is that there has been product innovation: smartphones, 4K and Ultra HD, wearables, advanced car tech, and highly functional tablets. You look at the growth the CEA expects for these segments, and it's tremendous. So the innovative products do exist."

Meanwhile, the economy may not be as strong as we would all like, but it's not as bad as some people make it out to be, he said. The U.S. Census Bureau pegs the January-to-January sales gain at 3.3%, which isn't great but also isn't dismal. Total retail sales for the November-to-January holiday period were up 3.8% from the same period a year ago. The U.S. unemployment rate is now down to 5.7% and the median price of existing home sales is up 6.2% since last year. So what is it?

Ironically, he said, in an era where retailers are perhaps more connected with their customers than ever before, thanks to social media and big data, those connections are more superficial than ever.

"The heart of what I'm going to discuss is that many retailers and manufacturers are just not achieving a high level of loyalty and commitment from their customers," he said. "Part of the problem is that we're living in the 'Age of Like.' We see this play out on Facebook every day, with users happily clicking the thumbs up icon for just about anything they see. However, that's where the customer commitment often ends. 'Like' should not be our collective goal. To be successful we need to aspire to win the love of our customers. The reality is that overall we aren't seeing the same level of affinity for brands that we used to enjoy."

For instance, Stapleton said, his father always bought Kenmore appliances. "He loved his Kenmore appliances because, in his mind, they earned his trust and loyalty year after year" he said. "He wouldn't dare shop for another brand. Sadly, we don't have that kind of an environment anymore."

"As warranty and service contract professionals, we have a unique opportunity to affect customer loyalty," he said. "We have the ability to turn a negative experience into a powerful trust building moment with customers. Customers recognize and accept that product breakdowns can happen to even the most reliable products. The customer's perception of the product issues are more often driven by our responses."

Stapleton further noted that one of the greatest challenges with service contract programs arises when a customer's claim isn't covered under the contract, whether as a result of an expired contract or other reasons. "In such situations, there is still an opportunity to turn a negative into a positive."

He suggested that there are plenty of instances when no coverage exists, but accommodation can still be made to assist the customer and provide them value. Accommodations may take the shape of providing a product replacement or repair outside the service contract. However, there are other solutions that are less frequently utilized that can have a major positive effect with minimal financial impact.

For instance, Stapleton noted that broken products not covered under a plan can be purchased back from customers based on the products core value. Additionally, discounts on replacement products can be provided or even gift cards with token values which can be applied to future purchases can be offered to customers. The actual cash value is less important than the act of going the extra mile for a customer.

Discount Repair Services

Stapleton proposed another low-cost marketing idea: leveraging a claims administrator's repair network by making it available to customers who have a non-covered product issue. Why not offer loyal customers discounts on repairs for their customer-pay jobs related to these types of product issues, or even for other products they own?

"Here's how I see it: Warranty and service contract programs are developed by operations groups. However, the marketing departments of the retailers or manufacturers are rarely involved in the development of these programs. And I think that creates a level of disconnect. I see service contracts and warranty programs as one of the most powerful loyalty solutions out there. It actually is a game changer," he said.

Manufacturers and retailers might not know the name and address of every single customer, but they certainly have that data for those who needed warranty work or who made claims under their service contracts. With this information, a critical segment of their customer base can be identified and hopefully saved.

Stapleton suggests that marketing departments utilize claims data to establish a loyalty campaign tailored toward these affected customers. "The fact is that some of these customers may have been your best customers in the past. The data currently residing in a company's system can provide them the ability to know how and when a customer's perception of them soured. Moreover, that data combined with a strong retention plan can help return the customer to their former loyalist status. Further, this type of strategy can prevent the impacted customers from becoming one of your net detractors." He noted that with the power of social media, disenfranchised have the ability to shape an enormous population of existing and potential customers' views of your product or company.

Ultimately, he said, when structured and executed appropriately, warranty programs build trust and loyalty. Stapleton said it is inexcusable to allow one claim to impact a lifetime relationship with an existing customer. "Instead of spending the majority of available marketing resources to bring in new customers, let's keep the ones you have. Let's prevent them from getting out into social media and destroying your reputation based on one poor claim event."

The first step, Stapleton suggests, is to change the whole image of warranty within the retail industry. "If you want to change the perception of warranties and service contracts for customers, you have to change it internally first. We can't allow warranties and service contracts claims to be viewed as an unfortunate expense. We need to view them as a marketing opportunity that can potentially save a customer thereby leading to countless future purchases and maybe even a means to evoke positive customer emotions that go beyond 'like.'"


To Know More Click Link:- https://twitter.com/warrantech_corp

Replies 0 Comments Reply Reply

Calendar November 14, 2015 04:34

Warrantech Featured In Dealerscope Magazine

Sean Stapleton, president & CEO of Warrantech, recently spoke with Dealerscope magazine regarding current company initiatives. Here’s an excerpt of what he had to say in “Making the Warranty Connection,” which explores how “extended service plans are resonating more than ever with cash-careful consumers” and how Warrantech intends to give them and retailers the best deal for their money.

Warrantech plans to expand its successful monthly protection program offered through our retail partners. The existing program, which provides monthly billing solutions for mobile device protection, is being expanded to offer comprehensive protection options for an extensive array of equipment owned by customers, regardless of where it was purchased.

By enrolling in the program, customers will enjoy additional benefits for products purchased through the retail partner, including disappearing deductibles and in-store service. The goal is to drive both recurring protection plan sales and traffic to the participating retail partner’s stores. The enhanced offering, known as our Loyalty by Warranty™ program, will provide retailers with an innovative way to increase both revenue and customer loyalty.

Article Resource:- https://warrantech.com/blog/march-2015/warrantech-featured-in-dealerscope-magazine/

To know more click link:- https://www.pinterest.com/warrantech/

Replies Comments

Calendar November 10, 2015 05:18

Tumblr Tumblr

Introducing CampersEdge, Protection For Motorhomes

Warrantech is proud to now offer dealers and customers alike the finest overall RV program in the industry — CampersEdge. As industry leaders since 1983, Warrantech developed CampersEdge to strike the perfect balance between providing comprehensive coverage choices while keeping it simple to use.

Only CampersEdge offers the flexibility to choose the coverage plan, length of coverage, number of miles covered and deductible to fit the way you drive and the budget you live with. Whether you drive 5,000 or 50,000 miles a year, Warrantech has made it easy to pick the coverage that’s right for you:

Two Simplified Coverage Levels

• Preferred
- Comprehensive stated component coverage

• Ultimate
- Exclusionary coverage

• Coverage available for motorhomes, travel trailers, fifth wheels, pop-ups and slide-ins
• Fewer add-on or surcharged items than found in competitive programs
• New plan terms up to 7 years
• Used plan terms up to 4 years
• Coverage available for units up to current plus 15 model years old

Features And Benefits For Customers

• Multiple time and mileage terms
• 24/7 roadside assistance
• Coverage that meets your needs and fits within your budget
• Motorhome coverage available for:
- Units with up to 100,000 miles
- Units up to $500,000
• Unparalleled customer service
• Deductibles: 50, 100, 200 and 100 disappearing

Features And Benefits For Dealers

• Offers your customers the best coverage available
• Simplified, transparent reinsurance opportunities with no hidden fees
• Ability to transact business online through Warrantech’s “VSCOnline” Platform
• 30 minutes or less claims payment
• Offers significant income opportunities from a strong, stable company that treats your business with respect

For more information about CampersEdge and other Warrantech programs, call 800.833.8801 or visit our website at warrantech.com.

Article Resource:- Warrantech is proud to now offer dealers and customers alike the finest overall RV program in the industry — CampersEdge. As industry leaders since 1983, Warrantech developed CampersEdge to strike the perfect balance between providing comprehensive coverage choices while keeping it simple to use.

Only CampersEdge offers the flexibility to choose the coverage plan, length of coverage, number of miles covered and deductible to fit the way you drive and the budget you live with. Whether you drive 5,000 or 50,000 miles a year, Warrantech has made it easy to pick the coverage that’s right for you:

Two Simplified Coverage Levels

• Preferred
- Comprehensive stated component coverage

• Ultimate
- Exclusionary coverage

• Coverage available for motorhomes, travel trailers, fifth wheels, pop-ups and slide-ins
• Fewer add-on or surcharged items than found in competitive programs
• New plan terms up to 7 years
• Used plan terms up to 4 years
• Coverage available for units up to current plus 15 model years old

Features And Benefits For Customers

• Multiple time and mileage terms
• 24/7 roadside assistance
• Coverage that meets your needs and fits within your budget
• Motorhome coverage available for:
- Units with up to 100,000 miles
- Units up to $500,000
• Unparalleled customer service
• Deductibles: 50, 100, 200 and 100 disappearing

Features And Benefits For Dealers

• Offers your customers the best coverage available
• Simplified, transparent reinsurance opportunities with no hidden fees
• Ability to transact business online through Warrantech’s “VSCOnline” Platform
• 30 minutes or less claims payment
• Offers significant income opportunities from a strong, stable company that treats your business with respect

For more information about CampersEdge and other Warrantech programs, call 800.833.8801 or visit our website at warrantech.com.

Article Resource:- https://warrantech.com/blog/april-2015/introducing-campersedge,-protection-for-motorhomes/

Favorite Reblog Reblog Follow Follow

Calendar November 3, 2015 01:50

Blogger Blogger

Warrantech Sets Itself Apart From The Competition

ean Stapleton, Warrantech president and CEO, recently took part in an executive forum with TWICE magazine. Here’s what he had to say in response to the following question:
 
In such a competitive category, how do you stand out and differentiate yourself from amongst the competition?
 
Warrantech Corporation delivers customized programs tailored for the unique needs of our partners. We do not agree with the “one size fits all” approach which is becoming pervasive in the industry. 
 
Unlike other providers, we offer partners the flexibility of extending their brand to their service contract programs. We believe that this approach reinforces our partner’s brand and helps drive customer loyalty and retention.
 
Additionally, we offer extensive missed point-of-sale programs designed to enhance the relationship between our partners and their customers and drive substantial incremental revenue. 
 
Warrantech is also a subsidiary of AmTrust Financial Services, Inc. (NASDAQ: AFSI) — one of the strongest and most financially stable companies in the industry. Recently named “2014 Best-Managed Company (Insurance)” by Forbes, their financial strength allows us to offer a unique, bundled underwriting and administration approach that most competitors simply cannot provide.
 
Look for the full article, as well as an overview of Warrantech, in the Extended Service Contracts supplement to the April edition of TWICE. 
 
And be sure to follow Warrantech on Facebook, Twitter and LinkedIn so you can keep up to date on company initiatives as they happen. 


Click Link To Know More:- https://www.crunchbase.com/organization/warrantech

Replies 0 Comments Reply Reply

Calendar October 30, 2015 01:36

Tumblr Tumblr

AmTrust Announces Solid Profit Growth For The First Quarter 2015

AmTrust Financial Services (AFSI), the parent company of Warrantech, issued strong earnings today for the first quarter ended March 31, 2015.
Operating earnings were $121.4 million, or $1.45 per diluted share, an increase of 24.6%, compared to $97.4 million, or $1.24 per diluted share, in the first quarter of 2014. First quarter 2015 net income attributable to common stockholders grew to $154.7 million, or $1.85 per diluted share, an increase of 54.9% from $99.9 million, or $1.27 per diluted share, in the first quarter 2014. First quarter 2015 annualized operating return on common equity was 26.1% compared to 27.8% in the first quarter 2014. Annualized return on common equity was 33.3% for the first quarter of 2015 compared to 28.5% for the first quarter of 2014.

First Quarter 2015 Results
Total revenue was $1.11 billion, an increase of $0.16 billion, or 16.6%, from $0.95 billion in the first quarter 2014. Gross written premium was $1.73 billion, an increase of $0.24 billion, or 16.0%, from $1.49 billion in the same period a year ago after excluding from the first quarter 2014 $174 million in non-recurring gross written premium from the Cut Through Reinsurance Agreement with Tower Group International, Ltd. in first quarter 2014.
A summary of Q1 results is listed below, and the earnings release is linked below as well. Thanks to all of our employees and agents who contributed to these results. We look forward to having another strong year and appreciate everyone’s hard work in making it happen.

Financial Highlights

First Quarter 2015

• Gross written premium of $1.73 billion, up 16.0% after excluding from first quarter 2014 the impact of $174 million of non-recurring gross written premium related to the Cut Through Reinsurance Agreement with Tower Group International, Ltd.• Net earned premium of $949.4 million, up 14.5% from first quarter 2014• Operating diluted EPS of $1.45 ($0.07 attributable to gain on life settlements) compared to $1.24 ($0.02 attributable to gain on life settlements) in the first quarter 2014• Diluted EPS of $1.85 compared with $1.27 in the first quarter 2014• Annualized operating return on common equity of 26.1% and annualized return on common equity of 33.3%• Service and fee income of $112.9 million, up 24.1% from the first quarter 2014• Operating earnings of $121.4 million compared to $97.4 million from the first quarter 2014• Net income attributable to common stockholders of $154.7 million compared to $99.9 million in the first quarter 2014• Combined ratio of 89.0% compared to 89.9% in the first quarter 2014• Book value per common share of $24.00, up from $22.34 at December 31, 2014• AmTrust’s stockholders’ equity was $2.46 billion as of March 31, 2015

Article Resource:- https://warrantech.com/blog/may-2015/amtrust-announces-solid-profit-growth-for-the-firs/

Favorite Reblog Reblog Follow Follow

Calendar October 28, 2015 00:39

Enhancing Customer Service and Profit Margins One ESP at a Time

In today’s highly competitive retail marketplace, providing valuable add-on services is essential to increasing profitability and enhancing customer satisfaction. But, determining the value of an extended service plan (ESP) is often in the eye of the beholder. For some consumers, it’s seen as a security blanket, knowing their investment is protected long after the manufacturer’s warranty runs out. Others, however, see warranty plans as another line item on their receipt that they can’t justify during challenging economic times. As retailers look to bolster profit margins in times of flat sales, it’s important to drive home the benefits ESPs offer consumers above and beyond the warranty terms and conditions.
One Size Doesn’t Fit All
In light of slumping retail sales, extended warranty programs have become an essential and profitable value-add for retailers. Extended warranty plans such as product replacement programs, extended service plans, on-site service and comprehensive service programs offer distinctly different options to help customize a plan that best suits the consumer. By knowing the specifics, your staff will be better equipped to capitalize on the value these plans offer.
Satisfaction Guaranteed?
The only way to have valuable dialogue with the consumer is to have a well-represented team selling products and the services associated with them. Generally, there are four factors that go through the consumer’s mind when considering an ESP:
1. Value of item being purchased
2. Price of extended warranty
3. Length of manufacturer’s warranty
4. Length of extended warranty and date coverage begins
Through various sales tactics and techniques, your sales team can re-engage the consumer beyond the normal talking points by highlighting the services your warranty provider offers that often get overlooked:
1. Save time and money — If a product fails during the extended term, the consumer will not have to deal with repair hassles or bills because either a replacement (delivered same day or next day) or repair of the product will be handled by the provider. Locating an approved service center by the consumer’s ZIP Code is also a valuable time savings.
2. Ongoing support — For ongoing product support or questions about a plan, consumers can call a dedicated toll-free ESP hotline for inquiries or other details during the term of their extended warranty.
3. Trusted partner — The extended warranty plan is attached to the consumer, not the store. Since the rate of foreclosures and bankruptcies are up in today’s economy, it never hurts to point out the ownership aspect of the ESP.
The Bottom Line
The world of consumer electronics is cut throat — profit margins are slim, and prices have to remain competitive or stores lose business. For retailers, finding new ways to increase profits are not easy to come by. But, ESPs cost virtually nothing to market, take up little to no inventory space and are easy to promote. Retail personnel, especially, are in a unique position to sell extended plans to consumers because the transaction takes place live, in-person and at the point of purchase. Timing is definitely part of the sales equation, but selling value to an informed consumer provides better customer service and sought-after profit margins.
Click Link To Know More:- https://twitter.com/warrantech_corp

Replies Comments

Calendar October 27, 2015 02:08

Blogger Blogger

Extended Service Plans: Getting Down to Business

As a retailer, you know that extended service or warranty plans are a natural product offering for your business. They’re both comforting to consumers and profitable from a business perspective. But how much do you know about how your warranty programs work? Who are the players involved and who’s responsible for the various elements in fulfilling the plan? What’s your return on investment? Understanding the life cycle of your warranty plans not only impacts your customers and profit margins, but also your brand.
 
Start Here
Filling in the family tree of a warranty program can be a confusing process. Who’s responsible for what, when and for how much can be seen as a burden that many retailers choose to disregard. But, unless you know the answers, you’re leaving your store and customers at risk. 
 
An easy starting point is uncovering who the insurance company is that’s covering your plans. The insurance company, or underwriter, is the one who insures claims liabilities from the warranty contracts. It’s important to look for insurance companies that are well-managed and well-capitalized because they are truly the foundation of your plans. This is the company that you’re building your reputation on when claims need fulfilling, even if your business fails. This is the group that needs to be trusted, vested and insured so you and your customers can have peace of mind. 
 
Next Steps
A service contract provider is the company that is legally and financially obligated to repair or replace the customer’s covered product. This company is your business partner. They create and administer customized extended service plans on your behalf to meet your operations’ needs, customer expectations or product requirements, and in return, collect a fee for their services. Full disclosure of costs and margins is important because once plans are agreed upon with the service contract provider your store is able to mark them up accordingly or offer them to consumers at recommended retail prices. 
 
If you’re not sure what you’re paying for, you have every right to ask your service contract provider a few questions to level the playing field: 
 
1. How is your cost divided between insurance and administration? 
2. What is each entity’s profit margin?
3. What is the program loss ratio, both overall and by product? If your loss ratio is very low it should give you the opportunity to lower prices to sell more ESPs, be more competitive or collect more profits and put them in your pocket.
4. Am I going to receive all the information I need on a regular basis to ensure I amgetting the best price and product compared to the market?
5. Do you participate in a profit sharing program with your insurer? 
6. Is my program compliant to protect my company’s brand reputation? Have all statutory compliance and filings been addressed? 
7. If there is an insurer and/or re-insurer involved, what is the financial strength rating of each and who is your contact at the insurer? 
 
The service contract provider and warranty administrator (or third party administrator) are usually the same organization. As a customer facing group, it’s critically important that your store has access to a contact person and your customers find it easy to work with this organization. They are also responsible for training your sales representatives on the ins and outs of selling warranty plans and how to facilitate a claim. 
 
Since you’re paying the administrator a fee, you want to align yourself with well-respected companies that work hard to earn trust and deliver on expectations — for your store and your customers. Working with administrators that allow communication with all parties, including the underwriter, keeps the relationship in check and ensures plans operate smoothly and adhere to specific terms and conditions. Additionally, administrators contract with repair facilities to repair or replace covered products, so easy access and open lines of communication are essential in this relationship to ensure the parties involved — you and your customers — get what they’re paying for.  
 
The Customer’s Role
The service contract is an agreement between the service contract provider and your customer. The service contract terms and conditions may state that for service or to report a claim, the customer should call a separate number to contact the warranty administrator. For your store, keeping the administration and underwriting under one umbrella provides a hassle-free arrangement that ensures warranty plans deliver positive results for customers throughout the life of the plans.
 
Is Your Plan Working?
While creating an effective warranty program certainly takes a little work, becoming educated about the process and asking the right questions to ensure you’re partnering with the right service contract provider is critical to the success of your business. Bottom line, knowing who the extended warranty players are and how they impact your business can mean the difference in profit and loss — of revenue and customers. 


Replies 0 Comments Reply Reply

Calendar October 26, 2015 08:06

Tumblr Tumblr

Top 10 Reasons To Select AmTrust

Warrantech is a subsidiary of AmTrust Financial Services, Inc., one of the strongest and most financially stable companies in the industry. AmTrust brings this financial strength to Warrantech, which allows us to offer customizable plans and benefits that most competitors simply cannot provide. 

 1. Financial Strength and Stability – Publicly traded on the NASDAQ (AFSI) with more than $6.1 billion in gross written premium and over $15 billion in assets, with an A.M. Best rating of “A” (Excellent), Financial Size “XIII.”

 2. Multi-State Capability – Workers’ comp written in over 40 states, and all lines of insurance written in more than 30 states.

 3. Flexible Payment Plans – Installment plans, AmTrust AutoPay (direct debit) and Pay-As-You-Owe® (PAYO®) provide seamless premium payments, saving time and money.

 4. Superior Claims Handling – 24/7 claims reporting with live assistance, and seasoned claims professionals with assigned case loads well below the industry average.

 5. Exceptional Loss Control – Representatives located nationwide to conduct safety inspections, site evaluations and loss prevention training.

 6. User-Friendly Submission System – Easy-to-use, web-based system provides policy, endorsement and loss history at your fingertips, and allows you to submit and chat online with your underwriter about a submitted risk.

 7. Competitive LCM Rate Structure – We are continuously evaluating and adjusting our LCMs to reflect our loss experience and competitive environment.

 8. Competitive Agency Commission – Our commission rates generally range from 9%-20% based upon the product written.

 9. Expanding P&C Product Offering – We are continuously evaluating the market and our agents’ needs to deliver new coverages from Workers’ Comp to Commercial Package and a wide variety of niche products.

 10. Satisfying Customer Service – Exceptional service is the mantra at AmTrust, delivered by our field marketing representatives, regional underwriters and centralized customer service professionals.

 Article Resource: - https://warrantech.com/blog/october-2015/top-10-reasons-to-select-amtrust/

 To know more Click the Link: - https://www.facebook.com/warrantech

Favorite Reblog Reblog Follow Follow

Calendar October 6, 2015 07:32

Sym-Tech Dealer Services & AMT Warranty, a Subsidiary of AmTrust Financial Services, Announce Partnership that Provides the Canadian Market with Enhanced Services and Product Offerings

Sym‐Tech Dealer Services (the “Company” or “Sym‐Tech”) announced today that AmTrust Financial Services, Inc. (NASDAQ: AFSI), through its subsidiary AMT Warranty, has partnered with Sym‐Tech through a minority investment in the Company.

“We are very pleased that AMT Warranty chose to partner with Sym‐Tech,” said Brad Wells, CEO of Sym‐Tech Dealer Services. “AMT Warranty’s automotive expertise as well as their underwriting, OEM, insurance and reinsurance knowledge and experience will allow for an expanded offering of F&I products and services for clients in Canada.”

Sym‐Tech drives improved business office performance. A full suite of F&I products, industry‐proven training and in‐dealership development, as well as F&I menu and proprietary technology, combine to drive dealer performance and profitability.

Sym‐Tech’s 40 year history of serving Canadian dealers, combined with AMT Warranty’s extensive insurance services and solid financial backing, create a unique partnership that provides Canadian OEMs, auto dealers and automotive dealer groups with one of the most comprehensive offerings available. The full suite of solutions includes:

• A complete line of F&I products and programs
• Training and in‐dealership development
• Proprietary F&I technology
• Expertise in underwriting, actuary, insurance and re‐insurance services

“AMT Warranty has experienced tremendous success in the United States and we look forward to extending our success to the Canadian marketplace through a long‐term relationship with Sym‐Tech,” said Sean Stapleton, President and CEO of AMT Warranty. “Sym‐Tech has a solid reputation, one of the best F&I software platforms in the industry, extensive knowledge of the market and significant experience. Importantly, Sym‐Tech’s vision, values and strengths are strongly aligned with AmTrust.”

About AMT Warranty

AMT Warranty Corporation, a wholly owned subsidiary of AmTrust Financial Services, Inc. (NASDAQ: AFSI), provides finance and insurance products to automobile, RV/trailer, marine and powersports retailers, manufacturers and financial institutions. AMT Warranty offers innovative F&I products, program development and customer support. With over 25 million active contracts, AMT Warranty has a reputation for providing highly scalable and financially successful programs. By incorporating extensive industry knowledge, customized program options and a customer centric approach to service, AMT Warranty has become the leading provider of F&I products in the aftermarket industry.

About Sym‐Tech Dealer Services Inc.

Founded in 1971, Sym‐Tech Dealer Services Inc. is a leading Canadian F&I provider to the retail automotive industry. Sym‐Tech is a performance‐driven company with the mandate to help improve business office performance. Sym‐Tech offers F&I products, industry‐proven training and in‐dealership development, as well as F&I menu and a proprietary software platform (d.a.v.e®) which drive dealer performance and profitability. For more information contact: Samantha Sampson, Sym‐Tech Dealer Services 905.889.5390, ext. 2930 or samantha.sampson@sym‐tech.ca or visit http://www.symtech.ca.

To know more about Warrantech and services feel free to visit  –

Article Source – https://warrantech.com/blog/september-2015/sym-tech-dealer-services-amt-warranty,-a-subsidi/

Replies Comments

Calendar September 16, 2015 05:26

Top 10 Reasons To Purchase An Extended Service Plan

1. Allows customers to prepare for the unexpected and possibly avoid having to pay for any large, unforeseen repair bills.

2. Convenient, efficient and stress free, it takes away anxiety consumers might have should something go wrong with their purchase.

3. Affordable and costs a fraction of what one might typically pay for a new replacement.

4. Saves time as customers no longer have to search for a repair company to fix their damaged merchandise.

5. If a covered product is not repairable, it could be replaced with a new model.

6. Consumer products have become more complex and contain more electronics than they did just 10 years ago, which makes an extended service contract even more valuable to have.

7. As a value-added benefit, numerous service contracts provide toll-free call center support for immediate help with in-home repair and questions about covered products.

8. Some OEM warranties offer limited protection, which can be supplemented with an extended service contract once the warranty expires.

9. Electronic products have become more mobile over the years, which means that they can be more susceptible to accidental damage from typical everyday use.

10. Many service plans offer on-site repair for added convenience.

Visit Warrantech to learn more about our extended service plans and how they can benefit you.

Replies Comments

Calendar September 9, 2015 04:04

Full Service Defined—Front Load Washer Care

Full Service Defined from Warrantech: Here are some of the more common setbacks that people encounter with their front load washer and what you can do to avoid them.

Remember: always check your owner’s manual before attempting any repairs yourself.
To know more about Warrantech and services feel free to visit – https://warrantech.wordpress.com/

Replies Comments

Calendar August 8, 2015 06:36

AmTrust Reports A 16% Increase In Operated Earnings For The Second Quarter 2015

AmTrust Financial Services (AFSI), the parent company of Warrantech, recently announced continued growth of operating earnings and strong operating on equity for the second quarter ended June 30, 2015.

Operating earnings were $130.5 million, or $1.55 per diluted share, an increase of 22%, compared to $107.1 million, or $1.34 per diluted share, in the second quarter of 2014. Second quarter 2015 net income attributable to common stockholders was $70.7 million, or $0.84 per diluted share, compared to $106.3 million, or $1.33 per diluted share, in the second quarter 2014. Second quarter 2015 annualized operating return on common equity was 26.3% compared to 28.0% in the second quarter 2014. Annualized return on common equity was 14.3% for the second quarter of 2015 compared to 27.8% for the second quarter of 2014.

Second Quarter 2015 Results

Total revenue was $1.11 billion, an increase of $0.10 billion, or 10%, from $1.01 billion in the second quarter 2014. Gross written premium was $40.3 billion and net written premium was $1.01 billion, an increase of $85.0 million, or 9%, compared to $923.7 million in the second quarter 2014. Net earned premium was $969.0 million, an increase of $94.0 million, or 11%, from $874.9 million in the second quarter 2014. The combined ratio was 90.5% compared to 90.9% in second quarter 2014.

A summary of Q2 results is listed below along with a link to the earnings release.

Financial Highlights

Second Quarter 2015

• Gross written premium of $1.68 billion, up 16% compared to $1.44 billion in the second quarter of 2014
• Net earned premium of $969.0 million, up 11% from $874.9 million in the second quarter 2014
• Operating diluted EPS of $1.55 compared to $1.34 in the second quarter 2014
• Diluted EPS of $0.84 compared with $1.33 in the second quarter 2014
• Annualized operating return on common equity of 26.3% and annualized return on common equity of 14.3%
• Service and fee income of $107.7 million, up 8% from the second quarter 2014
• Operating earnings of $130.5 million, up 22% compared to $107.1 million in the second quarter 2014
• Net income attributable to common stockholders of $70.7 million compared to $106.3 million in the second quarter 2014
• Combined ratio of 90.5% compared to 90.9% in the second quarter 2014

YTD 2015

• Gross written premium of $3.41 billion, up 10% compared to $3.11 billion YTD 2014
• Net earned premium of $1.92 billion, up 13% from $1.70 billion YTD 2014
• Operating diluted EPS of $3.01 compared to $2.58 YTD 2014
• Diluted EPS of $2.69 compared with $2.60 in YTD 2014
• Annualized operating return on common equity of 27.1% and annualized return on common equity of 24.2%
• Service and fee income of $220.6 million, up 16% from $190.5 million YTD 2014
• Operating earnings of $251.9 million, up 23% compared to $204.5 million in YTD 2014
• Net income attributable to common stockholders of $225.4 million compared to $206.1 million in YTD 2014
• Combined ratio of 89.8% compared to 90.4% in YTD 2014
• Book value per common share of $24.05, up 8% from $22.34 at December 31, 2014
• AmTrust’s stockholders’ equity was $2.47 billion as of June 30, 2015 up 21% compared to $2.04 billion as of December 31, 2014

Article Source – https://warrantech.com/blog/august-2015/amtrust-reports-a-16-increase-in-operated-earning/

Replies Comments

Calendar January 26, 2015 23:39

What is home warranty and how can it help you to save money?

Purchasing a new house and having to worry about the unexpected repairs to the major system and appliances that may occur after you enter your new dream home is never fun.The chances of facing failures within these systems or appliances are very likely when you purchase a home that isn’t brand new. So the question is how to get protection against these unanticipated eventualities that may at any time bring you under financial and psychological stress.

The answer is straightforward “Home Warranty“.

warrantech

But what is this home warranty and how can it save you money?

Today we will answer these important questions.

Home Warranty is a contract signed between a homeowner and home warranty company. It provides cover against the unexpected repairs and also replacement service and therefore protects against the failure of major appliances, as well as plumbing and electrical components.

Let me make it clear that home warranty is completely separate from homeowner’s insurance.

Home Warranty:

With home warranty you get discounted, low cost repairs and replacement services.

It Covers:

  • Heating appliances
  • Water heaters
  • Plumbing and electrical systems
  • Kitchen Appliances like ovens & Cook tops
  • Garbage disposals
  • Ceiling fans and exhaust fans

Homeowner’s Insurance:

It acts as a shield against natural catastrophe and tragedy.Protect your Appliances

It Covers:

    • Structural damage to property
    • Liability Coverage
    • Jewelry (To some value)
    • Protection against theft, accident, lighting etc.

How home warranty saves money?

Home warranty costs just a few dollars; price range normally varies from $200 to $500, depending on coverage. Under a few circumstances like special offers, you may get more coverage for lesser money or discounts.Breakdown of appliances can cost you both in cash and time. A study says that probable chance of breakdown of an appliance older than 3 years is twice a year, this can make you lose considerable amount money and time too. Think how much time you will waste on finding a right repair shop and to find a substitute for the device.Home warranty is no doubt a bang for your buck!

Replies Comments

Calendar January 15, 2015 23:28

Blogger Blogger

How Well Do You Know Your Service Plan/Warranty Administrator?


Service contracts and extended warranties can be a great source of revenue for retailers, manufacturers and distributors. And their use as a customer satisfaction and retention tool can never be overstated. But what happens if your administrator ceases operations or is otherwise unable to service your business?
To be an approved administrator, certain licenses must be obtained along with proof of financial stability. Most administrators in the marketplace satisfy this last requirement by securing a contractual liability insurance policy (“CLP”) issued from an insurance company. This CLP requires the insurance company to “stand in” for the administrator in the event the obligations to the consumer have not been met. But what happens if the insurance company cancels the administrator, cannot provide administrative capabilities or ceases operations?

While the name of the administrator, and often the insurer, is listed in the service contract, when the customer seeks payment of a claim or a return of their funds, and the administrator and/or insurer no longer answer their phones, where does the customer turn?

Throughout the years, there have been numerous instances where either the administrator and/or the insurer of a service contract program have gone out of business or otherwise ceased operations. When this happens, your customers may not get their claims paid or their refunds processed and YOU will be their target of ire and will often be compelled to make good to the customer out of your own pocket.  How do you prevent this? 
At AMT Warranty and its subsidiary Warrantech, we believe it is critical that you know and understand the capabilities and financial wherewithal of your administrator and your insurer. Conducting due diligence and asking the right questions can make all the difference between a service plan program that provides you with revenue and customer satisfaction and one that is a customer service and financial nightmare.

To ensure your service contract providers will be there when your customers need them most, we believe you should be asking the following: 

  1.  How long have they been in business?
  2. What is the experience and background of their management team?
  3. What is the size of their business?
  4. What is the ownership structure of their business?
  5. What is their Better Business Bureau rating?
  6. Who is their insurer?
  7. How many insurers have they had over the past 10 years?
  8. Are they and the insurer under common ownership?
  9. What is the insurance structure of the CLP(e.g., is the insurance company standing in on the “first dollar” of risk or are they simply providing an excess of loss policy)?
  10. If your administrator is using an “excess of loss policy,” is your administrator reserving sufficient monies needed for the potential risk not covered under the insurer provided policy?
  11. How long hastheir insurance company been in business?
  12. What is their financial size andA.M. Best rating?
  13. Are the respective companies compliant with SOX, PCI, SSAE 16, etc.?
  14. Do they have audited or public financials?
  15. Have you visited their facilities?
  16. Are they outsourcing any critical functions?
  17. Are you doing reference checks?



A well designed and maintained service contract is only possible if all of the parties to the transaction are fully capable of performing their various roles and can weather periodic or irregular changes to their business model or performance, especially if your provider is not vertically integrated with the insurance company.  

Replies 0 Comments Reply Reply

Calendar January 7, 2015 23:22

Branding of Product Protection Programs

A recent trend in the service contract industry is the emergence of administrators attempting to create a strong brand identity with consumers. Many administrators are working diligently to create brand recognition for their organizations by branding the protection offerings they sell through retail partners. The question is often asked, “Is this new approach in the best interest of the retailers?”
Warrantech USA Third Party Extended Warranty Giant
AMT Warranty and its subsidiary Warrantech’s view is that the recent “brand building” business models employed by many administrators in the industry serve only to benefit the administrators and not their retail partners. This belief is derived from our core philosophy about the purpose of service contract programs. It’s indisputable that service contract programs should provide important incremental revenue for retailers. However, our view is that a well-designed and maintained service contract program should drive customer loyalty and retention for the retailers selling the service contracts.

We view each service contract claim as an opportunity to enhance the trust between a customer and our retail partner who sold the underlying product and associated service contract. Product failures happen. When they do, customers feel a level of frustration. While it’s true that the retailer is generally not the manufacturer of the product, customers often associate the product issue with the retailer who sold it to them. We believe that the solution to the product failure is best provided through a retailer-branded service contract in order to reestablish the trust that may have been diminished by the product failure. As a result of the service contract, retailers (through their administrator) are given the opportunity to engage in a highly personalized marketing campaign with a customer who at that moment may be their biggest detractor. We view this as micromarketing with macro effects.

In the emerging administrator-centric model, the solution is provided to the customer under the administrator’s brand. The positive customer interaction and goodwill generated from resolving the customer’s issue serves only to enhance the value of the provider’s brand. That goodwill is retained by the provider, even after their relationship with the provider has ended. Even more problematic is that the administrator may also be marketing service contracts directly to consumers, including the customers of their retail partners. In essence, by agreeing to market service contracts under the administrator’s brand, retailers could be promoting a competitor’s offering to their customers. Moreover, the retailer has established a new relationship between their customers and a potential competitor. We feel that the resulting consequences for permitting administrator-branded service contract programs will have long-term financial implications for retailers as the strength of their administrator’s brands increase in the eyes of the retailers’ customers.

While the desire of administrators to build their own brand value is understandable, retailers should be wary of the consequences.

Replies Comments

Calendar November 19, 2013 02:58

Tumblr Tumblr

Extended Warranty giant, Warrantech not only protects your current warranty demands but additionally keeps delivering suggestions and tips to maintain your automobiles along with electronic components in their best health. Warrantech is definitely believed among the finest as well as largest extended warranty supplier all across the USA. The particular month of October/November witnesses an increase in the maintenance activities of vehicle owners since October has been earmarked as being the Fall Car Care Month.

Whilst conversing with specialists at Warrantech we were in a position to delve on the reasoning of why October has been earmarked as the Fall Car Care Month. After October the particular temperature commences dropping while it signifies the start of the winter season. Winter season is not only harsh upon humankind it’s equally tough on your own autos. Thus you’ll want to ensure that your autos are prepared to face the actual fury of nature in the form of snow and also freezing temperature.

Warrantech suggests all car owners to organize for the winters in order that they don’t face any issue whilst traveling around their own vehicles within the winters since a dysfunction within the freezing temperatures might mean a doom for you personally or for your family members when they are traveling extended distances.

Ensure that you check the battery to begin with. Check for battery connections. Confirm they’re clean, tight as well as corrosion free. Batteries are definitely the worst affected in low temperatures thus it makes sense to check the battery as well as the charging system. Aside from that ensure that you substitute batteries which might be more than 3 years old. Batteries are usually an essential part of the automobile and plenty of men and women learn the value of a battery the hard way.

Next check to make certain the actual HVAC is functioning, that is the heating, cooling along with the air conditioner associated with your vehicle. The particular heating system will keep an individual cozy while you drive around inside the cold weather. The particular cooling system ought to be within order so the vital elements of the engine are safe from overheating along with optimum performance. In case your air conditioner goes out of order simply because you didn’t get it examined promptly the repair costs are going to be extremely high. Working of all these systems is essential for internal comfort and also optimum performance of the vehicle.

In addition to that wiper blades must be in perfect working condition. If you haven’t changed your own wiper blades for the past six months make sure you get them changed as soon as possible because they will be quite crucial while driving in bad weather. Look for the actual fluid level within the windshield washer reservoir.

Tires include the most significant part of the car considering that these kinds of rubber parts loaded with air will take you to your desired location. You must make certain that they have got the perfect air pressure and also the optimum tread on them. Check for bumpy wear because your vehicle may be asking for a wheel alignment which becomes almost essential soon after your drive your vehicle for a few 1000 miles. Tire pressure must be checked weekly considering that pressure will reduce in low temperatures.

Don’t neglect the brake system. Make sure your braking system is in order because the braking system is pretty important for your own safety specially driving inside snow and also bad weather. Maintain the vehicle within the best shape and drive safely during the winter months. Even if you’re maintaining your vehicle by the manufacturer’s book still it’s better to get your vehicle checked to prepare for the winter months.

To know more about the author and Warrantech Corporation USA feel free to visit - http://www.wcpsonline.com/

Article Resource: http://warrantech.wordpress.com/2013/11/14/did-you-check-your-car-this-month-asks-warrantech/

View On Tumblr Favorite Reblog Reblog Follow Follow

Calendar November 14, 2013 02:54

Tumblr Tumblr

Gearing up your cars for the winters with Warrantech

Extended Warranty giant, Warrantech not merely covers your warranty demands but in addition keeps supplying suggestions and tips to maintain your automobiles along with electronic valuables in their utmost health. Warrantech is definitely reckoned as one of the best as well as largest warranty provider all over the USA. The actual month of October/November witnesses a rise in the actual maintenance activities of vehicle owners because October has been set aside as the Fall Car Care Month.

Whilst talking to specialists at Warrantech we were in a position to delve about the sense of why October has been reserved as the Fall Car Care Month. At the end of October the particular temperature starts slipping as it indicates the beginning of the actual winter season. Winter season isn’t only cruel on human beings it’s similarly tough on your vehicles. As a result you should make sure that your cars are prepared to face the actual rage of nature in the form of snow and also freezing temperatures.

Warrantech recommends all car owners to ready for the winters so they really don’t face any issue whilst traveling around their own automobiles within the winters because a breakdown in the freezing temperatures may spell a misfortune for you or for one of your loved ones should they be traveling long distances.

You should definitely check the battery primarily. Look for battery connections. Make sure they are clean, tight and corrosion free. Batteries are definitely the worst impacted inside low temperatures as a result it is advisable to look for the battery and the charging system. Apart from that make sure you exchange batteries that happen to be more than three years old. Batteries tend to be an essential part of the car and several people learn the importance of a battery the difficult way.

Next check to make certain the HVAC is operating, that is the heating, cooling as well as the air conditioner of your own vehicle. The particular heating system will keep you comfortable while you drive around in the cold temperatures. The particular cooling system has to be within order so the vital aspects of the actual engine are safe from heating up in addition to optimum performance. Should your air conditioner goes out of order because you didn’t get it examined on time the actual repair costs will probably be quite high. Performing of all these systems is essential for internal comfort and optimum performance of the vehicle.

Aside from that wiper blades must be in perfect condition. If you haven’t changed your current wiper blades for the past 6 months make sure you get them changed immediately simply because they will likely be actually important whilst traveling in bad weather. Search for the actual fluid level inside the windshield washer reservoir.

Wheels would be the most important part of the vehicle due to the fact these rubber parts filled with air will take you to your desired location. You must guarantee that they’ve the ideal air pressure as well as the optimum tread on them. Search for unequal wear since your vehicle could be asking for a wheel alignment that will become around crucial after your drive your automobile for a few thousand miles. Tire pressure needs to be checked weekly because pressure will lower in low temperatures.

Don’t forget the brake system. Make sure your brake pedal is in order because the braking system is quite essential for your own safety specifically driving within snow as well as bad weather. Maintain your vehicle in the best shape and drive safely through the winter months. Even if you are maintaining your vehicle by the manufacturer’s book still it’s better to get your vehicle examined to prepare for the winter weather.

To know more about the author and Warrantech Corporation USA feel free to visit - http://www.wcpsonline.com/

Article Resource: http://warrantech.wordpress.com/2013/11/14/did-you-check-your-car-this-month-asks-warrantech/

Favorite Reblog Reblog Follow Follow

Calendar November 14, 2013 02:36

Blogger Blogger

Warrantech advises to do a complete car check up before winters

Extended Warranty giant, Warrantech not just attends to your current warranty needs but also keeps offering suggestions and tips to keep your automobiles and electronic items in their utmost health. Warrantech is certainly reckoned among the greatest in addition to biggest extended warranty supplier throughout the USA. The particular month of October/November witnesses a rise in the particular maintenance activities of car owners considering that October has been reserved as the Fall Car Care Month.

Whilst conversing with experts at Warrantech we were in a position to delve around the reasoning of why October has been set aside as the Fall Car Care Month. After October the temperature begins decreasing because it denotes the start of the particular winter season. Winter season is not only tough upon individuals it's similarly tough on your own cars. As a result you should be sure that your autos are prepared to deal with the fury of nature such as snow as well as freezing temperatures.

Warrantech states all car owners to ready for the winters so they really don’t face any problem whilst traveling around their own vehicles within the winters given that a dysfunction within the freezing temperatures might mean a doom for you or for one of your family members should they be traveling long distances.

Make sure you check out the battery primarily. Carefully consider battery connections. Make sure they are clean, tight as well as corrosion free. Batteries are definitely the worst affected in low temperatures thus it makes sense to check the battery and the charging system. Aside from that make sure to exchange batteries which might be more than three years old. Batteries are an essential part of the automobile and many men and women learn the importance of a battery the difficult way.

Next check to make certain the actual HVAC is actually performing, which is the heating, cooling as well as the ac associated with your own car. The heating system will keep an individual hot while you drive around inside the cold weather. The cooling system should be within order so that the essential elements of the engine are protected from heating up as well as optimum performance. When your air conditioner goes out of order because you didn't get it examined punctually the particular repairs will likely be extremely high. Working of all these systems is very important for internal comfort as well as optimum performance of the car.

Aside from that wiper blades must be in best condition. If you haven't changed your own wiper blades for the past 6 months make certain you get them changed as soon as possible since they are going to be really important whilst driving within bad weather. Look for the actual fluid level within the windshield washer reservoir.

Tires include the most significant part of the car due to the fact these kind of rubber parts stuffed with air will take you to your desired location. You need to guarantee that they have got the perfect air pressure along with the optimum tread on them. Search for uneven wear on account of your vehicle could be requesting a wheel alignment that becomes around important soon after your drive your automobile for a few 1000 miles. Tire pressure should be checked every week because pressure may decrease in low temperatures.

Don’t overlook the brake system. Ensure that your brake pedal is in order for the reason that braking system is pretty essential for your safety specifically driving inside snow as well as bad weather. Maintain the vehicle within the best shape and drive safely throughout the winter months. Even if you're maintaining your vehicle by the manufacturer's book still it’s better to get your vehicle checked to get ready for the winter season.

To know more about the author and Warrantech Corporation USA feel free to visit - http://www.wcpsonline.com/

Article Resource: http://warrantech.wordpress.com/2013/11/14/did-you-check-your-car-this-month-asks-warrantech/

Replies 0 Comments Reply Reply

Calendar November 14, 2013 02:32

Did you check your car this month asks Warrantech

Extended Warranty giant, Warrantech not only takes care of your warranty needs but also keeps providing tips and suggestions to maintain your automobiles and electronic items in their best health. Warrantech is reckoned as one of the best and biggest extended warranty provider all across the USA. The month of October witnesses an increase in the maintenance activities of car owners since October has been earmarked as the Fall Car Care Month.

While talking to experts at Warrantech we were able to delve on the logic of why October has been earmarked as the Fall Car Care Month. At the end of October the temperature starts falling as it signifies the start of the winter season. Winter season is not only harsh on human beings it is equally harsh on your vehicles. Thus you need to make sure that your automobiles are ready to face the fury of nature in the form of snow and freezing temperature.

Warrantech advises all car owners to get ready for the winters so that they don’t face any problem while driving around their automobiles in the winters since a breakdown in the freezing temperatures may spell a doom for you or for one of your family members if they are driving long distances.

Make sure to check the battery first and foremost. Check for battery connections. Make sure they are clean, tight and corrosion free. Batteries are the worst affected in low temperatures thus it is advisable to check the battery and the charging system. Apart from that make sure to replace batteries that are more than 3 years old. Batteries are an essential part of the automobile and many people lean the importance of a battery the hard way.

Next check to make sure the HVAC is working, which is the heating, cooling and the air conditioner of your vehicle. The heating system will keep you warm while you drive around in the cold weather. The cooling system needs to be in order so that the vital parts of the engine are protected from overheating and optimum performance. In case your air conditioner goes out of order just because you failed to get it checked on time the repair costs will be quite high. Working of all these systems is important for internal comfort and optimum performance of the vehicle.

Apart from that wiper blades need to be in perfect working condition. If you have not changed your wiper blades for the last 6 months make sure you get them changed as soon as possible since they will be quite essential while driving in bad weather. Check for the fluid level in the windshield washer reservoir.

Tires are the most essential part of the vehicle since there rubber parts filled with air will take you to your desired location. You need to make sure that they have the optimum air pressure and the optimum tread on them. Check for uneven wear since your vehicle may be asking for a wheel alignment which becomes almost essential after your drive your vehicle for a few thousand miles. Tire pressure needs to be checked weekly since pressure will decrease in low temperatures.

Don’t forget the brakes. Make sure your braking system is in order since the braking system is quite important for your safety especially driving in snow and bad weather. Keep your vehicle in the best shape and drive safely during the winters. Even if you are maintaining your vehicle by the manufacturer’s book still it’s better to get your vehicle checked to gear up for the winter season.

To know more about the author and Warrantech Corporation USA feel free to visit – http://www.wcpsonline.com/

Replies Comments

Calendar July 19, 2013 02:40

Tumblr Tumblr

Well qualified and trained CSR from Warrantech for its clients

Among the most crucial things to those who have got a new product or warranty coming from an extended warranty provider just like Warrantech will be the way their questions, claims in addition to Frequently asked Questions about the item or even service warranty will likely be dealt with from now on when they have any problem with their own obtain. Lots of organizations may leave their clients to fend for themselves as well as don’t care an iota for the actual problems and the troubles encountered by their customers. A lot of them don’t even have a appropriate contact phone number where they can get hold of someone that may deal with their own questions and also claims related troubles.

On the other hand there are corporations similar to Warrantech that have taken all measures important to make their particular processes seamless as well as organized. Being sure that clients do not suffer as a result of lack of information Warrantech features a full-fledged call center doing work for them 24x7 where experienced and well certified Customer Care reps deal with the problem and issues faced by individuals going through virtually any trouble with the product or perhaps service they have purchased from Warrantech.

Men and women working at Warrantech will be able to supply the best support to their own clientele as a result of several causes that Warrantech makes certain are followed no matter what. Many Customer Support Distributors usually are picked after a intense interview session where it is determined if they’re able to realize the particular clients issues. Next these individuals are usually taken through the entire process they’ll deal with which makes them better disposed to answer any queries coming from their potential customers. 

There are many procedures and strategies that happen to be used by Warrantech to be certain that its consumers obtain top quality solutions. 

In case a product falls flat in the beginning it’s the actual Customer Sales Agents who manage these types of problems considering they are competent as well as conditioned to diagnose and troubleshoot the situation. An intensive item support is available to clients which incorporates superior technical help. At Warrantech the main focus is certainly on offering a remarkably high First Call Resolution rate in order that Warrantech has a growing number of content customers that will definitely not give a second thought while conducting business along with Warrantech. 

Client Care Specialists at Warrantech have the ability to offer customized remedies to virtually all its consumers in which the item which has malfunctioned can not be remedied. This is achieved once the CSR at warrantech accesses the policy as well as conditions to actually process a claim. Individual demands of the customer will be the emphasis in these types of cases that could come to Warrantech. 

In case a product demands restoration Warrantech has made a good amount of preparations intended for that with its considerable in addition to nationwide network of support facilities which have a responsibility to supply handy and also expeditious repair for the item concerned. Enough preparations have already been manufactured using the dealer network to switch the merchandise with a brand new merchandise, gift card or co-pay coupon. The particular repairs are created in line with the customer’s benefit given that Warrantech’s service fulfillment incorporates carry-in, in-home as well as depot offerings to optimize the ease for patrons.

Warrantech doesn’t leave virtually any stone unturned to establish its brand name amongst its active clients in addition to new customers that are still checking the actual viability to work or perhaps buy through warrantech. This can include the actual post sales services that CSR together with Warrantech supply along with the custom-made aftermarket strategies Warrantech evolves to catch skipped ESP sales, renewals as well as out of warranty opportunities.

To get more information about Warrantech Corporation USA feel free to visit - http://www.wcpsonline.com/

Article Resource: http://warrantechusa.blogspot.in/2013/07/customer-service-reps-from-warrantech.html

Favorite Reblog Reblog Follow Follow

© 2025 Warrantech Blog